Aberdeen Research shows an increase in customer demand for more personalized and always available customer service. Businesses that successfully address this challenge accomplish substantial improvements in their agent productivity and utilization results.

Join special guest, Omer Minkara, Research Analyst at the Aberdeen Group and John Wolf, Knowlagent’s Chief Marketing Officer in our live, interactive web event to find out how your contact center can improve productivity and give customers the service they want and deserve.

In this webinar you’ll hear Omer reveal real-world examples, ROI data and more from his recent report on Workforce Management in the Contact Center, including:

• Implementing a best-in-class workforce optimization framework

• Reducing the operational expense of agent utilization

• Empowering agents to improve performance

Please fill out the form below to register for the August 9 event!

Live Event: Thursday, August 9, 2012 at 1:00 pm EDT

How Best-in-Class Contact Centers Satisfy Demanding Customers