You may have enough warm bodies in your contact center, but are they prepared to deliver the level of service and support needed to keep your customers from wanting to revolt?
In customer care, the goal is to deliver positive experiences and the best way to achieve this is via a frontline full of highly trained and continuously coached agents.
Join us on November 15th at 2:00 pm for a lively discussion with special guest, Greg Levin, Founder and Principal, Off Center. and learn the training and coaching practices shared by world-class customer care organizations.
In this webinar you will learn how to:
- Move beyond didactic instruction and one-way feedback
- Implement individualized training and coaching plans
- Motivate agents to perform at optimal levels
- Streamline operations to dazzle customers and drive revenue
Please fill out the form below to register for the November 15 event!
Live Event: Thursday, November 15, 2012 at 2:00 pm EST
WARNING: Individualized Agent Development May Cause Increased Performance
